If I tap to read a magazine, I sometimes see pages not loading (only the Texture icon) … will they eventually be available?

iPad®, iPhone® and iPod touch®:

Yes, if you only see the Texture icon, it usually means that the page you selected may not have fully downloaded.  A quick solution to reload the page is to swipe a few pages away and then come back to the page.  If the page still does not load, please delete the issue and try downloading again.  Please make sure your internet connection is stable before attempting to re-download the issue.

Tips:

  • Press the menu icon [...] on the cover of each issue and select "Download Issue" to download the issue fully before opening it.  This will minimize "Page Missing" errors
  • The speed of the download depends on your Internet connection and the size of the magazine or page you selected

 

Android™:

Yes, if you see the message "Downloading page", it means that the page you selected is still downloading. The speed of the download depends on your Internet connection and the size of the magazine or page you selected.


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