AppCoin Help

Q: What is AppCoinGifts?

A: It’s like a gift card – only awesome. AppCoinGifts from American Greetings empowers people to gift memberships, subscriptions, and digital content by transforming that gift into a simple, convenient format – a coin – that’s available at retail. Recipients then redeem their “coin” at AppCoinGifts.com.

 

Q: How do I redeem my gift?

A: To redeem:

  • Remove your AppCoin from the package.
  • Turn your AppCoin over to view the redemption code.
  • Go to AppCoinGifts.com and enter the code in the redemption box
  • Once your code has been accepted, the site will direct you to Texture.com to claim your gift.  

 

Q: I was not able to finish my redemption. What should I do?

A: Go to AppCoinGifts.com and reenter your code (from the back of your AppCoin) in the redemption box.

 

Q: I need help. Who can I contact?

For help or questions about Texture, please visit www.support.texture.com or emailsupport@texture.com.

For questions about AppCoinGifts:

 

Q: Do I need to create an account?

A: You do not need an account for AppCoinGifts.com. For Texture, you will need to create an account as part of your gift redemption process to provide you with an account to login to your Texture app on your iOS (iPad / iPhone), Android (Tablet / Mobile) or Windows device

 

Q: What if I’m already a member/subscribe to Texture?

A: Once you enter your gift redemption code, you will be asked to sign up or sign in. At that point we will associate the code with your Texture account.

 

Q: Will my AppCoinGifts expire?

A: Your Texture gift will not expire. The expiration information is on the back of the AppCoinGifts package.  

 

Q: Can I return or exchange my AppCoinGifts?

A: AppCoinGifts cannot be returned or exchanged.

 

Q: Will I have to put in my credit card number to obtain my gift? Will I be charged?

A:When redeeming your Texture gift, you will not need to provide a credit card.

 

Q: What If I want to extend or upgrade my membership?

A: Your Texture gift gives you access to Texture’s premium content. Prior to or after your gift period ends, you may elect to continue your access by signing up for either a Texture Basic or Premium account. Note that a CC credit card is required for monthly recurring charges.

  

Q: What happens when my gift subscription ends?

A: Your access to Texture’s content offering will no longer be available unless you elect choose a subscription offering from Texture.

 

Q: Will my gift auto renew?

A: No – Gift subscriptions are for a pre-defined period of time.

 

Q: When will I receive my gift?

A: As soon as the gift is redeemed on the site, your gift is active. You will receive a gift redeem confirmation email and welcome email.


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